Introducing pre-order and Customised drones & UAVs
Open Your Wings With Us! drone ucvshop drones uav uas
Providing captivating footage from all angles!
Introducing pre-order and Customised drones & UAVs
Providing captivating footage from all angles!
—Feature
Wingspan 6970mm
Max payload 50kg
Taking-off weight <160kg
Taking-off &landing VTOL
Cruising speed 70-120km/h
Duration <10h
—Parameters
Note:The flight duration time depends on the weather, environment and payload weight.
Body length 3004mm
Max level speed at
sea level 120km/h
Working height <5000m
Wind resistance 8.0-17.1m/s
Power system Hybrid
Optional payload EO/IR/LRF camera
—Parameters
Waypoint Route Planning Video Camera Control
Return When out of Control
Flight
Direction
Lock
Wingspan 4500mm
Max climb rate 5m/s
Max payload 20kg
Max level speed at
sea level 120km/h
Taking-off weight <75kg
Working height <4000m
Taking-off &landing VTOL
Wind resistance 8.0-13.8m/s
Cruising speed 100-130km/h
Power system Hybrid
Duration 6-8h
Optional payload POD/PTZ camera
Product DescriptionThis model is operated by RC within the natural visual range, which is suitable for flight training and model aircraft competitions.
UAV flight training and testing is the final part of flight technique training. Only in a real environment can one truly master and become proficient in flight techniques.
This drone, suitable for the training with visual range, allows pilots to attain skills to operate the remote control, programming and debugging, and to be able to master the basic operation of the drone's flight attitude, altitude, heading, speed and so on.Technical Data Sheet
Max Payload
4kg
Take-off weight
27kg
Take-off and landing
VTOL
Wingspan
3600 mm
Cruise control speed
70-100km/h
Max climb rate
5m/s
Flight Duration of one-time Training
Depending
Max wind resistance
8 ~ 13.8m/s
Max speed at sea level
120km/h
Working altitude
<4000m
Power System
Hybrid(Battery+ Gasoline)
This model is operated by RC within the natural visual range, which is suitable for flight training and model aircraft competitions.
UAV flight training and testing is the final part of flight technique training. Only in a real environment can one truly master and become proficient in flight techniques.
This drone, suitable for the training with visual range, allows pilots to attain skills to operate the remote control, programming and debugging, and to be able to master the basic operation of the drone's flight attitude, altitude, heading, speed and so on.
Technical Data Sheet
Model
VTOL Fixed Wing
Material Science
Carbon Fiber
Size
135mm*200*220mm
Transaction mode
100% T/T in advance, before loading
Delivery time
AS PER CONTRACT AGREEMENT
Packing
Aviation aluminum box
Color
Black/White
Place of origin
Wuxi, China
Minimum order quantity
1 unit
Wingspan
3200mm
This model is operated by RC within the natural visual range, which is suitable for flight training and model aircraft competitions.
UAV flight training and testing is the final part of flight technique training. Only in a real environment can one truly master and become proficient in flight techniques.
This drone, suitable for the training with visual range, allows pilots to attain skills to operate the remote control, programming and debugging, and to be able to master the basic operation of the drone's flight attitude, altitude, heading, speed and so on.
Technical Data Sheet
Model
VTOL Fixed Wing
Material Science
Carbon Fiber
Size
135mm*200*220mm
Transaction mode
100% T/T in advance, before loading
Delivery time
AS PER CONTRACT AGREEMENT
Packing
Aviation aluminum box
Color
Black/White
Place of origin
Wuxi, China
Minimum order quantity
1 unit
Wingspan
3200mm
Digital Eagle cameras are suitable for the environment that requires a higher level surveillance protection, with water-proof dust-proof and salt fog-proof features. The cameras are integrated with high-definition visible light, infrared thermal imaging, auto tracking and laser range finder modules. The cameras can achieve day and night vision surveillance, temperature measurement, target tracking, laser range finding and other additional features, greatly facilitating the system used in various industries.
Digital Eagle cameras can be mounted on multi rotor drones, fixed wing drones, VTOL drone, helicopter, aircraft and other types of flying vehicles.
Technical Data Sheet
Model
YPO-20 EO/IR/LRF Camera
Material Science
ABS
Size
135mm*200*220mm
Transaction mode
100 T/T in advance, before loading
Delivery time
Packing
Aviation aluminum box
Color
Black
Place of origin
Wuxi, China
Minimum order quantity
1 unit
Digital Eagle can provide public and private security forces with state of the art tracking cameras for use on UAV, helicopter and other small aircraft. Watch here as our three axis gimbal camera accurately tracks a moving vehicle, the camera can also provide useful information such as the distance to the target and accurate coordinate detection. All our cameras are lightweight at less than 1.7kg and work in all temperatures ranging from -20℃to 50℃. The 2mp camera offers AIS (advance image stabilization) so even moving shots will be crystal clear. 40 times electric optical zoom allows users to precisely zoom in on targets and specific information such as number plates.
With the rapid development of the drone industry, its function of aerial fire detection and firefighting has been widely applied. Its application advantages can effectively solve the fire rescue dilemma for high buildings in cities.
Specialised in Commercial Drones & UAV's being Authorised Resellers Of State of the art equipments and top notch market dominators
our products are made from A-Z in high end technological laboratories in Malaysia and china
offering The Hybrid drones and UAV's for long range and performance to execute any difficult tasks
UCV is a drone solutions company based in Malaysia serving Europe &Middle-East. We provide end-to-end drones&UAV's with a key focus in the industrial space,public safety using State of the art customised drones.
UCV shop sells designs and manufactures components, materials, and solutions that perform in the harshest environments. Our supplier engineer for conditions where equipment failure is not an option. Our suppliers’s products are made for extreme temperatures, pressure, chemical corrosion, and mechanical wear.
With over 200 engineers in la
UCV shop sells designs and manufactures components, materials, and solutions that perform in the harshest environments. Our supplier engineer for conditions where equipment failure is not an option. Our suppliers’s products are made for extreme temperatures, pressure, chemical corrosion, and mechanical wear.
With over 200 engineers in labs throughout Asia serving a variety of industries, we work with you to create a customised solution tailored to your critical operations’ requirements.
UCV technical experts are always innovating, researching, and developing new thermoplastics, composites, and customised components. We are dedicated to expanding our clients’ performance in the world’s harshest environments.
To enable customers to operate efficiently and safely in the world’s most demanding environments; our suppliers design, manufacture, and deliver innovative products with trusted performance for markets where failure is not an option.
1. What's your best price?We offer customized design, and the price is basedonquantity or optional parts. Contact us to get more!
2. What can I buy from you?Agriculture Drone, Multi-rotor Drone, Fixed Wing Drone, Drone Camera, Anti Drone Device.
3. How do you provide training service?All our products are modular-design, easy to operate and maintain for anyone from anywhere.We also provide on-line courses and 3-5 day off-line training in our company.Every client will be required to pass the exam before operating
4. What warranty do I get with the drone I purchase?
All drones sold through our store come with a 12-month limited warranty from the date of delivery. This warranty covers manufacturing defects and hardware malfunctions under normal use conditions.
What’s Covered:
• Aircraft body, propulsion system, and flight controller
• Remote controller
• Gimbal and camera systems
• Battery (6-month warranty or 200 charge cycles, whichever comes first)
• Charging hub and power adapter
What’s Not Covered:
• Damage caused by user error, crashes, or improper operation
• Water damage or exposure to extreme environments
• Unauthorised modifications, repairs, or disassembly
• Use of incompatible third-party accessories
• Normal wear and tear (e.g., propellers, outer shells)
Warranty Support Process:
A. Contact us with your order number, description of the issue, and photos or video if applicable.
B. Our support team will assess the issue and guide you through the return or service procedure.
C. Once the product is received and inspected, we’ll repair, replace, or refund according to the warranty terms.
Note:To maintain warranty eligibility, please ensure you follow all operational guidelines included in the drone’s user manual.
5. What is your term of payment? 100% T/T before delivery
6. What's your advantage compared with other suppliers?Own R&D center, five factories in China- More than 400 patents. - Professional teams - Long time practical experiences - Global markets coverage
7. When I will receive the ordered product ? Within three months as according to the china rules for export we need dual certification to sent, product will be ready in three to four weeks but delivery would be in three months cause of the certification delay
We love our customers, so feel free to visit during normal business hours.
E-8-16,Plaza Mont Kiara, 2, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Open today | 09:00 am – 05:00 pm |
UCVSHOP
TERMS & CONDITIONS
Thank you for your interest in UCV drones and UAVs and its affiliated companies (collectively, UCVSHOP) and in the various websites provided by UCVSHOP, including our website at www.ucvshop.co and all associated sites linked to www.ucvshop.co by UCVSHOP (collectively, the “Site”). Please read the following terms and conditions carefully. By accessing the Site or any of the services provided to you through the Site, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions and the UCVSHOP Privacy Policy (available at https://www.ucvshop.co/policy)(together, these “Terms”). If you are not eligible or do not agree to any of the Terms, then you may not access the Site.
Universal Capital Ventures IT Sdn Bhd as UCVSHOP [202501006095 (1607509-M)] is an authorized Malaysian Supplier of Jiangsu Digital Eagle Technology Development Co., Ltd, drones (“UAV”), drone component and drone accessories collectively known as (“Products”). UCVSHOP is also a provider of Drone Technical Support Services (“Support”).
These Terms and Conditions govern the purchase, or request of Products, Repairs and/or Support and form a legally binding agreement between UCVSHOP and You (“Purchaser, “Customer”, and “Buyer”). You acknowledge that these terms and conditions apply to your products purchase of Products and/or Support. By purchasing products and/or support
You acknowledge that you have read and understood, and agree to be bound by, these terms and conditions.
These Terms provide that all disputes between you and UCVSHOP will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under these Terms, except for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action.
1. ELIGIBILITY
You must be at least 15 years of age to access the Site. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 15 years of age; (b) you have not previously been suspended or removed from the Site, and (c) your access to the Site is in compliance with all applicable laws and regulations. If you are accessing the Site on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to these Terms and you agree to be bound by these Terms on behalf of that organization.
2. ACCOUNTS AND REGISTRATION
To access certain features of the Site, such as when you participate in the UCVSHOP Forum, you may be required to register to UCVSHOP account. When you register to UCVSHOP account, you will be required to provide us with some information about yourself, such as your email address or other contact information. You represent and warrant that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times.
3. LIABILITY
UCVSHOP assumes no liability for damage or injury associated with the improper use of the systems sold.
UCVSHOP does not guarantee the error-free behavior of the hardware, electronics or software. Like any electronic device, there is the potential for malfunction, glitch or error which the user must be aware of. If any product failure were to occur, the customer still maintains all rights under the manufacturer’s warranty and Malaysian consumer law. If the customer disagrees with the assessment of the manufacturer they are entitled to challenge it under Courts which is usually via the small claims court in their state. In order to dispute the assessment of the manufacturer and or UCVSHOP, the customer will be required to submit detailed and factual evidence to support their own dispute. In such a case, UCVSHOP will also be presenting evidence of their own and that of the manufacturer.
Despite careful preparation and review, UCVSHOP does not assume any warranty or liability (direct or indirect) for the accuracy of the software, hardware or information once the product has been built, configured, tested and handed over to the customer.
Ready to Fly will require the use of a computer to change the parameters and settings of the UAV drone. Any adjustments or changes made by the user, are solely at the risk of the user. UCVSHOP accepts no liability and will not compensate or repair where customers have applied firmware updates to their drone or componentry which has resulted in malfunction or failure. UCVSHOP recommends removing propellers, gimbals and any 3rd party or added components prior to upgrading firmware. In rare cases, firmware updates have been known to disengage/lower landing gear or even activate the motors.
Liability for adjustments: The Purchaser is responsible for adjustments to the UAV Drone to suit personal preferences. UCVSHOP does not recommend making any changes to the original configuration as supplied by us.
Where ANY changes have been made to the initial configuration of the drone or UAV or component as supplied by UCVSHOP, the purchaser bears all liability for the change in configuration. Where the change in configuration results in error, malfunction, or damage to the drone or UAV, persons or property, the purchaser assumes all liability.
A purchaser will be subject to a fee for reconfiguration of the drone or UAV or component where changes have been made from the original configuration installed.
UCVSHOP is not liable for any errors in the reconfiguration of drone or flight controller, except where a fee has been charged for reconfiguration. This does not include the initial configuration of the drone.
UCVSHOP is not liable for advising UAV suitability for the client’s purpose. We advise clients on the capabilities of each machine, and it is at the discretion of the client as to which system they choose, and the suitability of such for their purposes.
UCVSHOP does not, under any circumstance, assume to enter into contracts with customers regarding delivery of drone systems within a specific time frame. Any urgent requests for delivery will be accommodated where possible, but UCVSHOP will not be held liable for loss of income, favor or other, where drone systems, components, or accessories are not delivered to the client within the advised timeframe.
UCVSHOP will not be held liable in any way where clients are purchasing products with an urgent requirement; if the client chooses to proceed with a purchase it is wholly their liability to as to the assumption of risk for delivery.
Where UCVSHOP advises timeframes for delivery, these are indicative timeframes only and can be affected by numerous factors. UCVSHOP will not be held liable for loss of income, favor or other related to late delivery of UAV systems, components or accessories.
UCVSHOP is not liable for loss or damages for loss of/inability to work due to non-delivery, or non-function of UAV systems or equipment.
Liability for damages: The purchaser is responsible for ensuring the product is used in compliance with local laws, and that at no point during the flight there is the potential for risk to person/s or property. The purchaser is responsible to ensure there is adequate clearance from potential hazards and will ensure that there is no potential for injury or damage to persons or property if the drone were to fail due to operator error or component failure. Any persons injured or any property damaged by the use of this product is the sole responsibility of the user. The purchaser is also responsible for determining the suitability of the product for his or her intended use.
Liability for improper use: The Purchaser assumes liability for improper use of this product.
Insurance: It is recommended that the Purchaser does not fly prior to purchasing liability insurance. This helps cover costs in the event that persons are hurt or property is damaged as a result of your use of UAV drone technology. In general, model aircraft are not covered by standard liability insurance.
Assumption of risk. The purchaser is responsible for ensuring the product is used in compliance with local laws and that at no point during the flight there is the potential for risk to person/s or property. The purchaser is responsible to ensure there is adequate clearance from potential hazards and will ensure that there is no potential for injury or damage to persons or property if the drone were to fail due to operator error or component failure. Any persons injured or any property damaged by the use of this product is the sole responsibility of the user. The purchaser is also responsible for determining the suitability of the product for his or her intended use.
4. PAYMENTS
Unless otherwise stated, orders must be paid in full before they are shipped or picked up from UCVSHOP or its distributors. For custom builds, a deposit may be required upfront, with the remaining balance being paid before shipment or pickup.
Where a customer has placed a deposit on a UAV system, the customer understands that this deposit is non-refundable for the following scenarios:
Where a customer has a change of mind regarding system components, use or specifications.
Where the customer cannot, or chooses not to proceed with an order
Where a customer seeks cancellation of the order due to delayed delivery on a UAV system, without providing 3 weeks’ notice to UCVSHOP.
Where a customer incorrectly purchases a product without prior research and/or advice from UCVSHOP or other relevant literature, the customer is not entitled to a refund.
In the event of non-payment and the account being in default and being referred to an external party for collection, the customer shall be liable for all resulting costs arising from the recovery, including commission which would be payable if the account is paid in full and legal costs including demand costs.
Interest shall run on the amount of monies outstanding from the date due for payment until the date payment is made at the rate prescribed by the Penalty Interest Rates Act plus two per centum.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred, including legal demand costs, in addition to the full amount outstanding.
Where UCVSHOP has specially ordered an item based on a paid order, or order with a deposit received, the cancellation of the order is at the discretion of UCVSHOP. This includes aircraft and payloads specially ordered with custom customisation such as FPV Camera & Controller, 3rd Party Camera, Extension Module
A customer may be eligible for a partial or full refund on deposit, at the discretion of UCVSHOP, in the following situations:
Where a customer has a specific timeframe requirement for handover – which has been communicated to, and agreed in the contract – and has not been met by UCVSHOP.
Where UCVSHOP cannot supply a functional UAV system or the core parts associated with such system (flight controllers, motors, propellers, radio’s etc.) are unavailable. Auxiliary items such as batteries, chargers, etc., are not considered to be core parts of the UAV system
5. REFUNDS
All Custom Built, Industrial, and/or Professional Series Drone sales are final. Once a client has commissioned UCVSHOP to build a custom drone system, there is no scope for cancellation of the build, and the customer is liable for full payment on the system once complete. If the customer wishes to cancel the order for any reason, this will be wholly at the discretion of UCVSHOP, and a restocking fee of 50% will apply.
Not withstanding points noted above relating to warranty and DOA claims, UCVSHOP will not normally refund any drone purchase once handed over to the client, except where Malaysian Consumer Law requires that UCVSHOP do so. This will usually be determined following the steps outlined under the relevant state small claims courts process.
Refunds, and warranty claims are determined by a number of factors, including price, age, life expectancy, etc. Depending on the type and level of failure, UCVSHOP will decide, at their discretion, whether to remedy a failure by replacement or refund. Should the consumer not agree with the decision of UCVSHOP, they are within their rights to pursue the matter further under their relevant state’s small claims court process.
Where a client is seeking a refund due to delayed delivery of a Custom Built, Industrial, and/or Professional Series Drone, the client must provide an official written 3-week notice of intent to UCVSHOP. If UCVSHOP cannot supply the UAV drone, flight/video system, or major accessories required for flight within this 3-week notification period, the customer will be provided a full refund on parts and labor costs associated with the UAV drone and accessories. Major accessories do not include drone batteries or other ancillary items which can be purchased elsewhere.
Where a deposit has been placed for an item a customer may be eligible for a partial or full refund on this deposit, at the discretion of UCVSHOP, in the following situations:
Where a customer has a specific timeframe requirement for handover – which has been communicated to, and agreed in the contract – and has not been met by UCVSHOP.
If there are any discrepancies with your order, they must be reported to UCVSHOP within one week of delivery.
Where UCVSHOP cannot supply a functional UAS, or the core parts associated with such system (flight controllers, motors, propellers, radio’s, etc.) are unavailable. Auxiliary items such as batteries, chargers, etc., are not considered to be core parts of the UAV system.
By using this website (www.ucvshop.co) , you consent to the processing of your personal data in accordance with the terms in this Privacy Notice. This Privacy Notice is subject to changes from time to time which shall take effect immediately upon the display of the modified privacy notice on the Website and thereafter references herein to “Privacy Notice” shall include such modified privacy notice.
Personal Information
UCV collects and processes any information which you enter on the Website or submit to ucv in any other way which can be used to identify you or from which you are identifiable as an individual (“Personal Information”).
Some examples of the Personal Information which we may process are your name, mobile number, e-mail address, IP address, postal or delivery location and payment information.Ucv may collect Personal Information which is sensitive in nature (for example information as to your physical or mental health or condition, political opinions, racial information, religious beliefs or other beliefs of a similar nature, commission or alleged commission of any offence) when this is necessary to comply with legal or regulatory requirements.
You can opt not to provide any particular information to UCV but as a result, the features or uses of the Website or the availability of UCV’s offers, services and products to you may be restricted, limited or affected in various ways.
Consent
Prior to providing us with Personal Information of third party individuals, you are required to obtain the individual’s prior consent and in providing us with the Personal Information of such third party individuals, you represent and warrant that you had or have their consent or are otherwise entitled to provide their Personal Information to us for processing in accordance with this Privacy Notice.
If you provide Personal Information of a minor to us, you hereby represent that you are authorised to consent and do hereby consent, or have the consent of the person so authorised to consent, to the processing of the minor’s Personal Information in accordance with this Privacy Notice.
Purpose
UCV may collect and use your Personal Information (including disclosure to the parties described in the ‘Disclosure’ section below) for the following purposes:
• administrative and internal record keeping purposes such as processing, confirming, fulfilling and completing its transactions with you;
• providing and delivering to you or any third parties with UCV’s offers, products and services;
• verifying your identity and fulfilling your requests for Ucv’s services and responses;
• tax, accounting, auditing and billing purposes;
• investigation of claims and inquiries, refunds, safety, security, testing, research, analysis and product development;
• procuring professional legal, compliance, technical, business and accounting advice for Ucv;
• mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of UCV’s business by another company;
• providing, monitoring and improving customer support, customer relations, customer surveys and to help us in servicing you by identifying your requirements and preferences;
• sending marketing or promotional materials about UCV’s or third-party sellers’ products and services from time to time, unless you send a written notification to UCV’s Data Compliance Officer at the contact details below to opt-out from receiving these materials; and
• any purpose incidental, ancillary or in furtherance to the above-mentioned purposes. (collectively the “Purposes”)
Cookies
Cookies are small files containing information which are downloaded to your device when you visit the Website. UCV uses cookies to recognise your preference information and facilitate site administration. If you continue to browse the Website without changing your web browsers or device’s settings that control cookies, you agree to receive cookies when you use the services on the Website. Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.
Disclosure
UCV will not disclose your Personal Information to third parties without your consent. However, UCV may disclose your Personal Information to third parties if it is necessary to comply with any government or law enforcement agency requirements, court orders or legal processes, or if required by law.
Not with standing the above, UCV may also be required to disclose your Personal Information to the following parties in relation to UCV:
• auditors, consultants, accountants, lawyers or other financial or professional advisers;
• subsidiaries, commonly controlled entities, affiliates;
• payment processors and facilitators;
• background check and anti-money laundering service providers;
• cloud storage providers;
• suppliers, distributors, resellers, retailers, strategic business partners, authorised representatives and third party service or product providers;
• research and marketing partners and marketing platform providers;
• data analytics providers; and
• insurance and financing partners.
UCV may also appoint third party service providers for the storage and processing of your Personal Information. In such circumstances and unless the disclosure to such third party is required by law, UCV will ensure that the security measures that such party has in place in relation to the processing of your Personal Information are at least as stringent as those employed by UCV if not better. UCV may share anonymous and/or aggregated Personal Information to any third parties.
Security, Storage and Retention
UCV is headquartered in Malaysia but may transfer and store your Personal Information on servers located overseas. In doing so, UCV will secure the storage in compliance with the minimum security measures prescribed under the Personal Data Protection Act 2010 of Malaysia, its regulation and standards.
UCV will retain your Personal Information for so long as it may be necessary to fulfil any of the Purposes. Once your Personal Information is no longer necessary for the Purposes, we take steps to prevent access or use of your Personal Information for any purpose other than compliance with this Privacy Notice, or for purposes of safety, security, fraud prevention and detection.
Access and Corrections
If you would like to make any inquiries or complaints or request to access or correct your Personal Information, please contact UCV’s Data Compliance Officer at info@ucv.it.com or +60172851156. Any request to access or correct your Personal Information may be subject to a fee and will be subject to the data protection laws in Malaysia.i
Links
The Website contains links to other sites (“External Sites”). We are not responsible for the privacy practices or personal data processing of those External Sites.
Language and Interpretation
This Privacy Notice is provided in English . In case there are any inconsistencies on how UCV collects or uses your Personal Information between this Privacy Notice and the terms and conditions of your specific products and services or other contractual documents which UCV provides to you, the terms and conditions of your specific products or services or other contractual documents shall prevail.
All our products are sold upon request and are not eligible for refunds. However, in the case of a malfunction, we do provide servicing options to address any issues.
Return & Refund Policy
If you wish to return your purchased goods, please reach out to us for necessary arrangements. You are allowed to initiate a return request within 7 days after the purchase invoice date. Please ensure the return parcel is securely packed, and be sure to include the original invoice provided as proof of purchase.
Goods returned must be in original conditions to be eligible for a refund. If the goods have been used or damaged, there will not be any refund issued. UCV Sdn Bhd will not be responsible if the return shipment is lost in transit. Once the returned goods have been checked and approved, UCV Sdn Bhd will send a confirmation email to notify you, refund will be issued within 14 working days after the confirmation email.
If you wish to return your purchased goods, please reach out to us for necessary arrangements. You are allowed to initiate a return request within 7 days after the purchase invoice date. Please ensure the return parcel is securely packed, and be sure to include the original invoice provided as proof of purchase.
Goods returned must be in original conditions to be eligible for a refund. If the goods have been used or damaged, there will not be any refund issued. UCV Sdn Bhd will not be responsible if the return shipment is lost in transit. Once the returned goods have been checked and approved, Ucv Sdn Bhd will send a confirmation email to notify you, refund will be issued within 10 working days after the confirmation email.Any refunds processed shall be via the original payment method for easier tracking of the money movement.
Chinese Proverb
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All our products are sold upon request and are not eligible for refunds. However, in the case of a malfunction, we do provide servicing options to address any issues.